FOR YOUR COMFORT
Please disclose any medical conditions and/or prescription medications you may be taking as there may be contraindications to some services.
So you may fully enjoy your spa experience and as a courtesy to other guests please turn off your cell phone when you arrive for your appointment.
We are sorry we cannot be responsible for the loss or damage to your personal belongings. Please leave your valuables at home.
Our facility is completely smoke-free.
In keeping with our commitment to cleanliness, we sterilize and sanitize all garments and equipment for services and treatment.
When coloring, wear appropriate clothing. (Smocks are available)
Arriving on time for your appointment is greatly appreciated to ensure other guests are not inconvenienced and that you may receive your full service. Please arrive 10 minutes prior to your appointment and begin your relaxation. We suggest you pre-book your next service appointment to ensure we can accommodate your schedule for future appointments. Guests may be asked for a credit card guarantee when booking appointments for the salon and/or spa.
The spa facility is reserved for adults. To maintain our relaxing and peaceful environment children under the age of 18 will not be allowed in the spa unless they are receiving services. Children under the age of 18 must have a parent/adult guardian accompany them and/or sign a waiver for spa services.
All services of $100+ will require a credit card to secure your booking. Should you need to cancel for any reason, we request a minimum of 24-hour notice for any single service. 48-hour notice is required for any multiple services. Special requirements may apply for group bookings. A 50% cancellation charge will be charged for any late cancellations and a 100% cancellation charge will be charged for no-show appointments.
Gratuities are left to the discretion of our guests and are always appreciated. Gift certificates for spa packages and/or salon services do not include gratuities.
Your satisfaction is our highest concern. Therefore, you may exchange any product and receive a store credit only within 2 weeks of the original purchase with receipt. Styling tools, nail polish and makeup are final sale. Styling tools warranty by manufacturer.
Although we do not give cash refunds all services have a 2-week guarantee. If for any reason you are not satisfied the service you received will be re-done at no expense.
For your convenience we accept cash, Visa, MasterCard, Discover, American Express, Aveda gift cards and Spa Finder gift cards.